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Contact us

General enquiries

For general enquiries related to: Phone:
  • Wildlife incidents
  • Sick, injured orphaned cassowaries
  • Crocodile sightings

1300 130 372
Press option 1

(read about the available options to assist with your enquiry before you call)

  • Report significant pollution events (including fish kills)
  • Report damage to places on State Heritage Register
1300 130 372
Press option 2
  • For soil and gas detection around the Hopeland Chinchilla area
1300 130 372
  • Licensing and permits
1300 130 372
Press option 4
  • Camping permits
  • Organised activities in a national park or forest
  • Connect with Nature activities in south east Queensland
1300 130 372
Press option 5
  • Report minor pollution events
  • Report environmental nuisance matters
Ring your local council
Local council phone numbers can be obtained by going to local government directory
  • Seeking removal of snakes or other problem wildlife
Licensed removal specialist—check your local telephone listings or the internet
  • Reporting injured, sick or orphaned wildlife (other than crocodiles and cassowaries)
  • Reporting an injured, sick or dead turtle, dugong, dolphin or whale
RSPCA Qld
1300 ANIMAL (1300 264 625)
  • Reporting Category 3 (C3) exposure to bats, including flying-foxes
    (C3 exposure occurs when a bat has bitten or scratched a person, or the person has had exposure to the bat's saliva or neural tissue)
Queensland Health
13HEALTH (13 43 25 84)
  • Bushfires, medical and other emergencies
000 (or 112 from a mobile phone)

Office locations

As part of putting our regulatory strategy into practice, EHP has improved the way it operates to give customers and the community a better service. Our New Business Model (PDF, 510K) will ensure that the issues that pose the greatest environmental risk are dealt with quickly and consistently by skilled staff in our new service centres.

Should you have an appointment with staff at one of our locations, please find the street address below.

Note that for enquiries about permits and approvals for environmental management, wildlife, coastal and heritage matters please contact Permit and Licence Management (1300 130 372, option 4) or contact your local contact officer using the details provided with your approval. Regional locations around the state are not equipped with counter facilities to take general enquiries.

Location Operations conducted Street address
Brisbane Industry and Development Business Centre Level 8, 400 George Street, Brisbane QLD 4000
Brisbane Petroleum & Gas Business Centre Level 7, 400 George Street, Brisbane QLD 4000
Bundaberg Wildlife operations 16–32 Enterprise Street, Bundaberg QLD 4670
Caboolture Environmental management Level 4, 33 King Street, Caboolture QLD 4510
Cairns

Minerals Mining Business Centre

Level 4, Building 2, William McCormack Place, 5B Sheridan Street, Cairns QLD 4870

Cairns

Wildlife operations Level 4, Building 2, William McCormack Place, 5B Sheridan Street, Cairns QLD 4870
Charleville Macropod Harvesting Business Centre Hood Street, Charleville QLD 4470
Charleville Wildlife operations Hood Street, Charleville QLD 4470
Emerald Coal Mining Business Centre 99 Hospital Road, Emerald QLD 4720
Gladstone Environmental management Level 2, 20–22 Herbert Street, Gladstone QLD 4680
Gold Coast Environmental management Level 1 AVC Building, 14 Edgewater Crt (off Robina Town Centre Drv), Robina QLD 4226
Gold Coast Wildlife operations Kabool Road, West Burleigh QLD 4219
Innisfail Wildlife operations 34 Cassowary Street, Innisfail QLD 4860
Ipswich Environmental management Level 4, Icon Building, 117 Brisbane Street, Ipswich QLD 4305
Mackay Environmental management 22–30 Wood Street, Mackay QLD 4740
Mackay Wildlife operations 22–30 Wood Street, Mackay QLD 4740
Maroochydore Environmental management Level 6, Mike Ahern Building, 12 First Avenue, Maroochydore QLD 4558
Maroochydore Wildlife operations Level 6, Mike Ahern Building, 12 First Avenue, Maroochydore QLD 4558
Maryborough Environmental management 102 Lennox Street (Cnr Alice Street), Maryborough QLD 4650
Maryborough Wildlife operations 102 Lennox Street (Cnr Alice Street), Maryborough QLD 4650
Moggill Wildlife operations 55 Priors Pocket Road, Moggill
Rockhampton Environmental management Level 2, 209 Bolsover Street, Rockhampton QLD 4700
Rockhampton Wildlife operations 61 Yeppoon Rd, Parkhurst QLD 4702
Roma Environmental management 1–3 Alfred Street, Roma QLD 4455
Toowoomba Industry & Development Business Centre 146 Herries Street, Toowoomba QLD 4340
Toowoomba Wildlife operations 203 Tor Street, Toowoomba QLD 4340
Townsville Environmental management Level 10, Verde Tower, 445 Flinders Street, Townsville QLD 4810
Townsville Wildlife operations 21 Langton St, Garbutt QLD 4810

Language and hearing interpreter services

If you need an interpreter please call the Translating and Interpreting Service on 13 14 50 and have them contact the department on 13 QGOV (13 74 68).

If you are deaf or have a hearing or speech impairment, you may contact the National Relay Service—telephone 133 677 (TTY/Voice) / 1300 555 727 (Speak and Listen (SSR)).

Contact us form

The contact us form is to be used for the following types of feedback:

  • Enquiry
    A request for information made to the department about its services, service delivery, products, decisions or actions. An enquiry is a question that requires a response from the department.
  • Compliment
    An expression of satisfaction made to the department about its services, service delivery, products, decisions or actions. Compliments do not usually require a response from the department but may be used to record feedback.
  • Complaint
    An expression of dissatisfaction made to the department about its services, service delivery, products, decisions or actions of the department or its staff that is not resolved at the point of service. Requires a response from the department in accordance with departmental policy.

Specific enquiries

Dingoes

To report Fraser Island dingo encounters (24 hours, 7 days), phone 13 QGOV (13 74 68).

Marine strandings

To report a sick or dead turtle, dugong, dolphin or whale, phone RSPCA Qld on 1300 ANIMAL (1300 264 625).

Pollution 

To report pollution from:

  • a commercial source, or for fish kills, phone 1300 130 372
  • a residential property: contact your local council.

Wildlife

For reports or enquiries regarding crocodile sightings or injured cassowaries in Queensland, please call the department on 1300 130 372.

For reporting C3 bat (a bat that has bitten or scratched a person, or the person has had exposure to the bat's saliva or neural tissue), contact Queensland Health on 13HEALTH (13 43 25 84). Wash the bite or scratch wound gently but thoroughly with soap and water for at least five minutes. Do not scrub the wound. Apply an antiseptic and cover the wound. If bat saliva gets into eyes, nose or mouth, or into an open wound, flush thoroughly with water. Seek immediate medical advice from your doctor or local hospital. If a pet or livestock has been bitten or scratched by a bat, contact your local veterinarian.

To report sick, injured or orphaned wildlife, marine animal strikes or marine animal strandings, please call RSPCA Qld on 1300 ANIMAL (1300 264 625).

For licensed wildlife relocators in your area or advice about wildlife around your home or business please refer to your local Yellow Pages or conduct an internet search.

If you witness or suspect an offence to wildlife please complete the Wildlife complaint report form (Word, 171K)*.

Media enquiries (Media organisations and journalists only)

Email

Other contacts

You can also with your enquiry, or write to:

GPO Box 2454
Brisbane QLD 4001

* Requires Microsoft Office files viewer

Last updated
19 July 2017