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Contact us

General enquiries

For general enquiries related to: Phone
  • Environmental management
  • Littering and illegal dumping
  • Wildlife and ecosystems
  • Coastal zone
  • Heritage conservation

13 QGOV (13 74 68)

(8:30 am to 4:30 pm Monday to Friday - public holidays excepted)

  • Wildlife incidents
  • Pollution reporting including fish deaths
    (non-residential)
  • Illegal activities in Moreton  Bay  Marine  Park
  • Licensing and permits
  • Camping permits; organised activities in a national park or forest; Connect with Nature activities in SE Qld  

1300 130 372

(read about the available options to assist with your enquiry before you call)

  • Reporting injured, sick or orphaned wildlife
  • Reporting an injured, sick or dead turtle, dugong, dolphin or whale
RSPCA Qld
1300 ANIMAL (1300 264 625)
  • Reporting C3 bats, including flying-foxes (a bat that has bitten or scratched a person, or the person has had exposure to the bat's saliva or neural tissue)
Queensland Health 13HEALTH
(13 43 25 84)
  • Bushfires, medical and other emergencies
000 (or 112 from a mobile phone)

Office locations

As part of putting our regulatory strategy into practice, EHP has improved the way it operates to give customers and the community a better service. Our New Business Model (PDF, 510K)* will ensure that the issues that pose the greatest environmental risk are dealt with quickly and consistently by skilled staff in our new service centres.

Should you have an appointment with staff at one of our locations, please find the street address below.

Note that for enquiries about permits and approvals for environmental management, wildlife, coastal and heritage matters please contact Permit and Licence Management (1300 130 372, option 4) or contact your local contact officer using the details provided with your approval. Regional locations around the state are not equipped with counter facilities to take general enquiries.

Location

Operations conducted

Street address

Brisbane

Industry and Development Business Centre

Level 8, 400 George Street, Brisbane Qld 4000

Brisbane

Petroleum & Gas Business Centre

Level 7, 400 George Street, Brisbane Qld 4000

Bundaberg

Wildlife operations

16-32 Enterprise Street, Bundaberg Qld 4670

Caboolture

Environmental management 

Level 4, 33 King Street, Caboolture Qld 4510

Cairns

Minerals Mining Business Centre

Level 4, Building 2, William McCormack Place, 5B Sheridan Street, Cairns Qld 4870

Cairns

Wildlife operations

Level 4, Building 2, William McCormack Place, 5B Sheridan Street, Cairns Qld 4870

Charleville

Macropod Harvesting Business Centre

Hood Street, Charleville Qld 4470

Charleville

Wildlife operations

Hood Street, Charleville Qld 4470

Emerald

Coal Mining Business Centre

99 Hospital Road, Emerald Qld 4720

Gladstone

Environmental management

Level 2, 20-22 Herbert Street, Gladstone Qld 4680

Gold Coast

Environmental management

Level 1 AVC Building, 14 Edgewater Crt (off Robina Town Centre Drv), Robina Qld 4226

Gold Coast

Wildlife operations

Kabool Road, West Burleigh Qld 4219

Innisfail

Wildlife operations

34 Cassowary Street, Innisfail Qld 4860

Ipswich

Environmental management

Level 4, Icon Building, 117 Brisbane Street, Ipswich Qld 4305

Mackay

Environmental management

22–30 Wood Street, Mackay Qld 4740

Mackay

Wildlife operations

22–30 Wood Street, Mackay Qld 4740

Maroochydore

Environmental management

Level 6, Mike Ahern Building, 12 First Avenue, Maroochydore Qld 4558

Maroochydore

Wildlife operations

Level 6, Mike Ahern Building, 12 First Avenue, Maroochydore Qld 4558

Maryborough

Environmental management

102 Lennox Street (Cnr Alice Street), Maryborough Qld 4650

Maryborough

Wildlife operations

102 Lennox Street (Cnr Alice Street), Maryborough Qld 4650

Moggill

Wildlife operations

55 Priors Pocket Road, Moggill

Rockhampton

Environmental management

Level 2, 209 Bolsover Street, Rockhampton Qld 4700

Rockhampton

Wildlife operations

61 Yeppoon Rd, Parkhurst Qld 4702

Roma

Environmental management

1-3 Alfred Street, Roma Qld 4455

Toowoomba

Industry & Development Business Centre

173 Hume Street, Toowoomba Qld 4340

Toowoomba

Wildlife operations

203 Tor Street, Toowoomba Qld 4340

Townsville

Environmental management

Level 10, Verde Tower, 445 Flinders Street, Townsville Qld 4810

Townsville

Wildlife operations

21 Langton St, Garbutt Qld 4810

Language and hearing interpreter services

If you need an interpreter please call the Translating and Interpreting Service on 13 14 50 and have them contact the department on 13 QGOV (13 74 68).

If you are deaf or have a hearing or speech impairment, you may contact the National Relay Service — telephone 133 677 (TTY/Voice) / 1300 555 727 (Speak and Listen (SSR)).

Contact us form

The contact us form is to be used for the following types of feedback:

  • Enquiry
    A request for information made to the department about its services, service delivery, products, decisions or actions. An enquiry is a question that requires a response from the department.
  • Comment
    A comment is feedback, positive or negative, made to the department about its services, service delivery, products, decisions or actions. This may include technical issues experienced while using the department’s website.
    Comments do not usually require a response from the department but may be used to record your feedback.
  • Compliment
    An expression of satisfaction made to the department about its services, service delivery, products, decisions or actions. Compliments do not usually require a response from the department but may be used to record feedback.

Complaints

An expression of dissatisfaction made to the department about its services, service delivery, products, decisions or actions of the department or its staff that is not resolved at the point of service. A complaint requires a response from the department in accordance with departmental policy.

Specific enquiries

Dingoes 

To report Fraser Island dingo encounters (24 hours, 7 days), phone 13 QGOV (13 74 68).

Marine strandings

To report a sick or dead turtle, dugong, dolphin or whale, phone RSPCA Qld on 1300 ANIMAL (1300 264 625).

Pollution 

To report pollution from:

  • a commercial source, or for fish kills, phone 1300 130 372
  • a residential property: contact your local council.

Wildlife

For reports or enquiries regarding crocodile sightings or injured cassowaries in Queensland, please call the department on 1300 130 372.

For reporting C3 bat (a bat that has bitten or scratched a person, or the person has had exposure to the bat's saliva or neural tissue), contact Queensland Health on 13HEALTH (13 43 25 84). Wash the bite or scratch wound gently but thoroughly with soap and water for at least five minutes. Do not scrub the wound. Apply an antiseptic and cover the wound. If bat saliva gets into eyes, nose or mouth, or into an open wound, flush thoroughly with water. Seek immediate medical advice from your doctor or local hospital. If a pet or livestock has been bitten or scratched by a bat, contact your local veterinarian.

To report sick, injured or orphaned wildlife, marine animal strikes or marine animal strandings, please call RSPCA Qld on 1300 ANIMAL (1300 264 625).

For licensed wildlife relocators in your area or advice about wildlife around your home or business please refer to your local Yellow Pages or conduct an internet search.

If you witness or suspect an offence to wildlife please complete the Wildlife complaint report form (Word, 171K)‡.

Media enquiries (Media organisations and journalists only)

Email media enquiries

Other contacts

You can also email the department with your enquiry, or write to:

GPO Box 2454
Brisbane QLD 4001

* Requires Adobe Reader
‡ Requires Microsoft Office files viewer

Last updated
7 November 2014