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Contact us

General enquiries

For general enquiries related to: Phone
  • Environmental management
  • Littering and illegal dumping
  • Wildlife and ecosystems
  • Coastal zone
  • Heritage conservation

13 QGOV (13 74 68)

(8:30 am to 4:30 pm Monday to Friday - public holidays excepted)

  • Wildlife incidents
  • Pollution reporting including fish deaths
    (non-residential)
  • Illegal activities in Moreton  Bay  Marine  Park
  • Licensing and permits
  • Camping permits; organised activities in a national park or forest; Connect with Nature activities in SE Qld  

1300 130 372

(read about the available options to assist with your enquiry before you call)

  • Reporting injured, sick or orphaned wildlife
  • Reporting an injured, sick or dead turtle, dugong, dolphin or whale
RSPCA Qld
1300 ANIMAL (1300 264 625)
  • Reporting C3 bats, including flying-foxes (a bat that has bitten or scratched a person, or the person has had exposure to the bat's saliva or neural tissue)
Queensland Health 13HEALTH
(13 43 25 84)
  • Bushfires, medical and other emergencies
000 (or 112 from a mobile phone)

You can also visit us in person at one of our business centres.

Language and hearing interpreter services

If you need an interpreter please call the Translating and Interpreting Service on 13 14 50 and have them contact the department on 13 QGOV (13 74 68).

If you are deaf or have a hearing or speech impairment, you may contact the National Relay Service — telephone 133 677 (TTY/Voice) / 1300 555 727 (Speak and Listen (SSR)).

Contact us form

The contact us form is to be used for the following types of feedback:

  • Enquiry
    A request for information made to the department about its services, service delivery, products, decisions or actions. An enquiry is a question that requires a response from the department.
  • Comment
    A comment is feedback, positive or negative, made to the department about its services, service delivery, products, decisions or actions. This may include technical issues experienced while using the department’s website.
    Comments do not usually require a response from the department but may be used to record your feedback.
  • Compliment
    An expression of satisfaction made to the department about its services, service delivery, products, decisions or actions. Compliments do not usually require a response from the department but may be used to record feedback.
  • Complaint
    An expression of dissatisfaction made to the department about its services, service delivery, products, decisions or actions of the department or its staff that is not resolved at the point of service. A complaint requires a response from the department in accordance with departmental policy.

Specific enquiries

Dingoes 

To report Fraser Island dingo encounters (24 hours, 7 days), phone 13 QGOV (13 74 68).

Marine strandings

To report a sick or dead turtle, dugong, dolphin or whale, phone RSPCA Qld on 1300 ANIMAL (1300 264 625).

Pollution 

To report pollution from:

  • a commercial source, or for fish kills, phone 1300 130 372
  • a residential property: contact your local council.

Wildlife

For reports or enquiries regarding crocodile sightings or injured cassowaries in Queensland, please call the department on 1300 130 372.

For reporting C3 bat (a bat that has bitten or scratched a person, or the person has had exposure to the bat's saliva or neural tissue), contact Queensland Health on 13HEALTH (13 43 25 84). Wash the bite or scratch wound gently but thoroughly with soap and water for at least five minutes. Do not scrub the wound. Apply an antiseptic and cover the wound. If bat saliva gets into eyes, nose or mouth, or into an open wound, flush thoroughly with water. Seek immediate medical advice from your doctor or local hospital. If a pet or livestock has been bitten or scratched by a bat, contact your local veterinarian.

To report sick, injured or orphaned wildlife, marine animal strikes or marine animal strandings, please call RSPCA Qld on 1300 ANIMAL (1300 264 625).

For licensed wildlife relocators in your area or advice about wildlife around your home or business please refer to your local Yellow Pages or conduct an internet search.

If you witness or suspect an offence to wildlife please complete the Wildlife complaint report form (Word, 171K)‡.

Media enquiries (Media organisations and journalists only)

Email media enquiries
Phone: +61 7 3339 5831

Other contacts

You can also email the department with your enquiry, or write to:

GPO Box 2454
Brisbane QLD 4001

‡ Requires Microsoft Office files viewer

Business centres

Our business centre staff can help with enquiries and assist in the purchasing or ordering of products.

Business centres are open from 8:30 am to 4:30 pm Monday to Friday, excluding public holidays.

Last updated
1 November 2013